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Industry-leading IT-as-a-Service solutions provider

Large Financial Enterprise

Customer Overview

Industry: Financial Sector
Location: Brussels, Belgium
Number of Employees: 4000

Challenge

  • Complex request management process
  • No automation and orchestration of business processes
  • Complex business process and approvals requiring manual intervention
  • Integration into VMware, XenDesktop, SCCM, IPAM, ITSM and more
  • Processes lacking governance and standardisation
  • Provide automated IaaS, VDI and workplace services internally to the business

Solution

  • Implementation of Prime Service Catalog for self-service and request management
  • Utilise Cisco Process Orchesrtator for integration, orchestration and automation for of IT abd Business services
  • End-to-end process automated with integration into all 3rd party and bespoke internal solutions

Results

  • User friendly ordering and tracking experience
  • Automated VM build process reduction: weeks to hours
  • Signification reduction in human error and delays
  • Cost savings through automation

Get in touch

Are you interested in Metsi's solutions? Do you want more information about our offerings? Contact us today to schedule a meeting.

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