Metsi is committed to becoming a key partner of of customers, vendors and resellers for the design, implementation and support of their Cisco software solutions, and also the on-going enhancement, support and continuous service improvement.
We can tailor a proposal which outlines our approach and the associated costs to deliver a MetsiCare Support Package. Typical packages are:
- A full blown level 1-3 support
- Level 3 escalation service
- A number of days each month for advisory support
Metsi’s mission is to deliver the highest quality support and service to all our customers and we have the ability to tailor Service and Support Methods for all Phases of Product Implementation. As with any implementation of software solutions there is a requirement to interface with our software suppliers and as such we have highlighted the approach we would follow in order to meet the required Service Levels.
Incidents are logged using Metsi’s Customer Support Portal (MCSP). Each call will have an incident number which is a unique system generated number allocated for each call made to the MCSP. This number is used in all communications regarding the incident.
Book a demo